Employee Engagement: A Case Study

Engaging employees in the business is one of today’s biggest business issues.

In a business environment where employees have a significant impact on profitability and competitive position, companies are struggling to connect with their people.

The Federal Home Loan Bank in Topeka (FHLB Topeka) found a way to do just that. They increased the degree to which their employees are engaged in the business by developing a culture of partnership in conjunction with an all-employee incentive pay plan.

Over a period of 18 months, the Bank implemented a process guided by a culture development model (E4 Partnership model.) The results tell the story:
1. 2004 Net Income improved by 26.4 ROI = 12.5:1
2. 2005 Net Income improved by 13.0% ROI = 6.6:1
3.The culture development initiatives improved the work life and job security of over 150 employees.

Culture Survey Results: 2004 vs 2005

Educate
Learning Organization
2004 = 66.5
2005 = 79.4
Roles
2004 = 64.8
2005 = 73.8
Business Understanding
2004 = 71.32005 = 77.0

Enable
Systems/Processes
2004 = 61.6
2005 = 72.9
Work Environment
2004 = 58.2
2005 = 73.1
Participation
2004 = 56.5
2005 = 72.0

Empower
Authority
2004 = 55.4
2005 = 71.6
Customer Satisfaction
2004 = 80.2
2005 = 85.2
Results Orientation
2004 = 69.3
2005 = 77.7

Engage
Rewards
2004 = 59.0
2005 = 72.7
Employee Satisfaction
2004 = 59.7
2005 = 72.0
Goals & Objectives
2004 = 70.6
2005 = 76.7

Overall Score
2004 = 64.4
2005 = 75.4


To learn more about their experience, the model and the implementation process contact:
Thomas McCoy, Managing Member
T.J. McCoy & Associates, LLC
816-333-1261
www.tjmccoy@tjmccoy.com
www.tjmccoy.com